1. Institutional agreements
PlaceAI currently focuses on institutional agreements. Commercial terms, cancellation and access duration follow the applicable institutional agreement. No individual student subscription is required during the current rollout.
2. Included student features
Career Roadmap is currently included in student access. No separate feature payment is collected. If future verified paid access is not delivered, PlaceAI will attempt to restore it or apply an eligible refund to the original payment method, subject to applicable terms and law.
3. Duplicate or incorrect charges
Verified duplicate captures, incorrect amounts, or charges created by a PlaceAI billing defect are eligible for correction or refund after payment-provider verification. Users should not disclose card numbers, UPI PINs, OTPs, passwords or other authentication secrets when requesting support.
4. Successfully delivered digital access
Except where required by applicable law, refunds are generally not provided solely because a user changes their mind after the paid digital service or feature has been successfully unlocked and materially used. This does not limit statutory consumer rights or remedies for non-delivery, duplicate charging or service defects.
5. Refund processing
Once a refund is approved and live payments are active, PlaceAI will initiate it through the original payment provider as promptly as reasonably practicable. Final credit timing depends on the payment provider, banking network and the user's bank or payment instrument.
6. How to request billing help
Use the billing-support contact published on the Contact page once live checkout is enabled. Until a verified billing-support channel and merchant account are published, PlaceAI checkout remains disabled and no user should be asked to pay through an unofficial personal transfer.
7. Policy changes
PlaceAI may update this policy when its payment provider, subscription model or legal obligations change. The version presented with live checkout will govern the transaction, subject to applicable law.